Primal Touch – Privacy Policy
Compliant with UK GDPR and Data Protection Act 2018
Last updated: 15 June 2026
1. Who we are
Primal Touch is a massage therapy practice based in Felling, Gateshead. We are the Data Controller for any personal information you provide. If you have questions about how we use your data, contact us directly.
2. What information we collect
We only collect what is necessary to provide our service:
• Contact details: Name, phone number, email address – for bookings and communication
• Health information: Details of injuries, conditions or medications you share – to ensure safe, suitable massage sessions
• Booking records: Dates, times and service history
• No sensitive data beyond what you voluntarily provide, and no payment card details are stored by us.
3. Why we use your data
We use this information only for:
• Arranging and confirming appointments
• Delivering safe, tailored relaxing massage
• Sending relevant updates or booking reminders
• Keeping accurate records as required by professional and legal standards
We do not sell, share or pass your personal data to third parties for marketing or unrelated purposes.
4. How we store and protect your data
• Data is kept securely, only accessed by Mark (the therapist)
• Digital records are password‑protected; paper notes stored safely
• We retain records only as long as legally or professionally required, then delete/securely destroy them
• We follow strict hygiene and data security rules to prevent loss, misuse or unauthorised access
5. Your rights under GDPR
You have the right to:
• Access: Request a copy of all personal data we hold about you
• Correct: Update or fix inaccurate information
• Delete: Ask us to remove your data, unless we must keep it for legal reasons
• Restrict/Object: Limit or stop how we use your data
• Withdraw consent: At any time – this will not affect lawfulness of processing before withdrawal
• Complain: To the Information Commissioner’s Office (ICO) if you believe we have not followed the rules: ico.org.uk
6. Changes to this policy
We may update this policy occasionally; the latest version will always be available on our website.
Designed to ensure a safe, calm and comfortable experience for everyone:
1. Appointment Bookings – Please book in advance to secure your preferred time; sessions run strictly to schedule to avoid delays for all clients.
2. Arrival Time – Arrive 5–10 minutes early to settle in; late arrivals may shorten your session or be classed as a cancellation.
3. Cancellations & Changes – Give at least 24 hours’ notice if you need to reschedule or cancel; short‑notice changes may incur a fee.
4. Health & Safety – Disclose all current health conditions, injuries, medications or pregnancy before your session starts.
5. Respectful Conduct – Physical contact with staff outside of the massage work itself is strictly not permitted. This ensures safety, professionalism and respect for everyone.
6. Comfort & Consent – Tell us immediately if pressure, technique or temperature needs adjusting; you may pause or stop the session at any time.
7. Clothing & Privacy – Wear comfortable loose clothing, or undress only to your comfort level – you will always be fully covered except the area being worked on.
8. Quiet Environment – Please keep noise levels low; set mobile phones to silent or switch them off to maintain a relaxing space.
9. Service Scope – Relaxing massage is not a medical treatment; we reserve the right to decline or adapt sessions if they are not safe or appropriate.
10. Post‑Massage Care – Drink plenty of water and avoid heavy meals or strenuous activity for the rest of the day to get the best benefits.
11. Hygiene & Cleanliness – Our studio and equipment are fully sanitised between every visit; please help us keep the space clean and tidy for all clients.